Loisirs Sportifs CDN—NDG Refund Policy

Our Refund Policy complies with the Consumer Protection Act as of 01/11/2015.
All Refund Request must be written. Please download, fill in and return the appropriate Refund Request Form at the bottom of the page.

1- Courses and camps Refund Policy:

Before the first course or first day camp:

  • No fee will be retained when cancelling a course or camp registration.

After the first course or first day camp:

  • It is possible to cancel a course or camp registration at any time.
  • Des frais équivalents au nombre de cours écoulés ou de jours passés au camp seront retenus du montant de l’inscription; en plus d’une pénalité correspondant au plus petit des montants suivants : 50 $ ou 10% de la valeur des cours ou jours restants. Charges equivalent to the number of expired courses or days spent at camp will be withheld from the amount of the registration, in addition to a penalty corresponding to the smaller of the following amounts: 35 $ or 10% of the value of the remaining courses or days.

Note

  • Please come to the front desk of the Sports Center (where you were initially registered) to complete a Refund Request Form.
  • Please note that all taxes and course or camp fees are included in the price.
  • Please note that no refund is possible when you miss an expired course.
  • Rebates are cancelled in case of a refund.
  • Please note that the $35 camp registration fees are non-refundable.

2- Swimming Clubs Refund Policy:

Before the first training:

  • No fee will be retained when cancelling a swimming club registration.

After the first training:

  • It is possible to cancel a swimming club registration at any time.
  • Charges equivalent to the number of expired trainings will be withheld from the amount of the registration, in addition to a penalty corresponding to the smaller of the following amounts: 35 $ or 10% of the value of the remaining trainings. 

Note

  • Please come to the front desk of the Sports Center (where you were initially registered) to complete a Refund Request Form.
  • Please note that all taxes and club fees are included in the price.
  • Please note that no refund is possible when you miss an expired training.
  • Please note that material, competition and affiliation fees are all non-refundable.
  • Rebates are cancelled in case of a refund.

3- Weight room Refund Policy:

Short-term cancellation:

A customer or member can cancel their weight room subscription agreement:
  • Before service delivery, no charges will apply;
  • Within a period less than or equal to 1/10 of the contract term from the time we provide the services as planned, in this case, a penalty of 1/10 of the total cost of the subscription will be retained.

Long-term cancellation:

According to the civil code of Quebec, it’s possible to cancel a subscription agreement at any time within a period superior to 1/10 of the contract term. In this case, charges equivalent to the provided services will be withheld.

Note

  • Please come to the front desk of the Sports Center (where you were initially registered) to complete a Refund Request Form.
  • Please note that all taxes and subscription fees are included in the price.
  • Rebates are cancelled in case of a refund.

For your information, if an activity is cancelled by Loisirs Loisirs Sportifs Côte-des-Neiges – Notre-Dame-de-Grâce, the complete cost of the activity will be refunded to those who were registered in that activity. Please also allow ten (10) working days to process a refund request.

**If the registration was paid with a credit card, the refund will be returned on the card used.
**If the registration was paid by cheque or cash, a cheque will be delivered at the reception desk of the sports center mentioned below.

All Refund Request must be written. Please download, fill in and return to us the appropriate Refund Request Form that applies in your case:

Côte-des-Neiges Sports Center
Refund Request Form (courses and camps)
Refund Request Form (swimming clubs)
Refund Request Form (weight room)

Notre-Dame-de-Grâce Sports Center
Refund Request Form (courses)
Refund Request Form (weight room)

Notre-Dame-de-Grâce (Decarie) Pool
Formulaire demande de remboursement (cours)
Formulaire demande de remboursement (club aquatique)